FAQs

Quality & Freshness Guarantee

Our products are made from natural high quality plant based ingredients and are vegetarian and vegan friendly. At Green Harmony Global, we stand behind our service, our products and our customers. Based upon our Customer survey studies, 98.3% of our customers are overwhelming satisfied with the taste of our products and our service.
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Storage Recommendations

Our products are fresh and can be kept frozen for up to 18 months. Our products can also be thawed and re-frozen if you choose to eat them in one serving. To enjoy, simply thaw for 10-15 minutes at room temperature or in a microwave for 15 sec.
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Satisfaction Guarantee

At Green Harmony Global, we stand behind our service, our products and our customers. This is why we offer a 100% satisfaction guarantee on every purchase. If you are not completely delighted with your purchase, simply contact us immediately and we’ll happily exchange it or refund your purchase, excluding shipping charges.
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Decline Guarantee

If you choose a slower shipping method than 2-day air or decide to omit the chill pack for heat-sensitive items, you will have the option to Decline our Guarantee during checkout.
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Shipping Guarantee

We Guarantee the product(s) shipped will be fresh. We have set forth the following requirements to protect the quality of our goods in transit:

We provide chill pack(s) as the weather dictates. You may select FedEx 2-Day Air, USPS Flat Rate, or FedEx Ground (only applies to certain states) for shipping. To insure your products arrive fresh, there must be someone present to sign at time of delivery.

If the "Deliver without Signature" option is chosen the Shipping Guarantee is void.

The delivery address must be complete and correct.

The Green Harmony Global Shipping Guarantee is void if any of the above requirements are not followed or if there is a delay due to weather, since it is beyond the carrier’s control.
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Shipping Method Options

You may select FedEx 2-Day Air, USPS Express Flat Rate, or FedEx Ground (only applies to certain states) for shipping. Due to the perishable nature of our products, a Chill Pack (frozen gel pack) will be automatically added only during warm months. All orders will be shipped only on Mondays, Tuesdays, and Wednesdays. We do not ship out orders on Thursdays or Fridays, so as to avoid packages sitting in a FEDEX/USPS warehouse over a weekend. We regret that we cannot ship refrigerated/frozen items to addresses outside of the continental United States. Please be sure to provide a shipping address where someone will be present to sign for delivery. See also Shipping Guarantee above.
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Monthly Auto-Orders

If you would like to sign-up for monthly automatic ordering, it is possible to request a delivery date for your order to be shipped every month. Simply make that selection during checkout.
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Transit Times

Each delivery method has a different estimated arrival. Upon final purchase, you will receive a confirmation e-mail. Within 7 business days you will receive a delivery confirmation e-mail letting you know the date of delivery.

FedEx 2-Day Air − Please allow 2 business days after ship date for delivery

USPS Flat Rate − 1-2 Business Days after ship date (Saturday delivery may be possible, but specific delivery dates are not guaranteed by the Post Office).

FedEx Ground − 2-3 Business Days after ship date (Saturday delivery option is additional). Only available in Illinois, Iowa, Wisconsin, Michigan, Indiana, and Ohio.

Please note: If an incomplete or incorrect address is provided, all delivery guarantees are nullified.
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Weather Delivery Delays

If there is a delivery delay that is due to weather or any other cause beyond the carrier's control, the delivery guarantee is void. A delivery attempt will be made at the earliest time that conditions permit.
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Delivery Without Signature Waiver

Entering "Deliver Without Signature" in the "Delivery Instructions" line of the shipping address authorizes FedEx to deliver your FedEx Air shipment without obtaining a signature and signifies your agreement to indemnify and hold harmless FedEx and/or Green Harmony Global from any resulting claims. This feature is only available for FedEx Air shipments. Please note that All Guarantees are void if you chose the Deliver Without Signature option as we cannot control where, at what temperature, or under what conditions your order will be delivered. If the delivery address is to an apartment and no one is present at the apartment or at a front desk, the driver may choose not to leave the package for security reasons. Additionally, if the recipient has a signature waiver on file with FedEx, our "Deliver Without Signature" policy applies.
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Delivery to PO Boxes or APO Addresses

Due to the perishable nature of our products, at this time, we do not ship to PO Boxes or APO Address. We only ship to a physical address, residential or business.
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International Shipping

Due to the perishable nature of our products and the possibility of delays beyond our control in customs, we ship within the US only. However, if you are ordering from outside the US and would like your order shipped to a US address, our system will accept your international billing address.
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Order Cut-off Times

Most orders placed before 9am Pacific Time, Monday through Wednesday will be shipped the same day. This does not apply to special or out of stock items or orders with a delayed delivery date. If received after 9am, we may ship your order the next available shipping day. Exceptions will be made depending on the shipping method chosen to prevent our perishable sweets from sitting in a shipping warehouse over a weekend or holiday. In the unlikely event that an order cannot be shipped within three business days of order placement, you will be notified and given the opportunity to choose a different shipping method or to adjust your order.
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Availability in Stores

Due to our requirement that our products be enjoyed excessively fresh, we currently only sell our products directly to our customers through our website rather than in stores. We do have a small distribution to Restaurants in the US.
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Multiple Recipients

When shipping to multiple recipients please enter each recipient's order separately. When you create an account your billing and shipping addresses can be saved and you will have access to a "reorder" button to streamline the ordering process.
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Payment Options

We accept Visa, MasterCard and American Express, and we also offer the option for you to purchase our products by using your PayPal account. Simply choose either the "Credit Card" or "PayPal" option during checkout.
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Vegan/Vegetarian Friendly

All our products are either vegan or vegetarian friendly. All of our products are heart-healthy, cholesterol-free, low in fat, and are nonviolent. Thus, they do not contribute to the animal cruelty found in standard animal farming practices. See our ingredients and nutritional facts on the various products for information on allergen traces.
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Gluten-Free/Wheat-Free

We use various blended wheat flours in numerous products, thus, most of our products may contain traces of wheat or gluten. Some of our new product lines are gluten-free, please check the nutritional facts.
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Nutritional Information

The specific nutritional information of our products is available on each products page. All of our items are free of cholesterol and animal products and are low in fat. There are many products on the market that boast these claims - it's most important to us that our products use the finest gourmet ingredients and taste superb.
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